Shipping & Delivery
Estimated Delivery Times While WHITEOUT Furniture and our delivery partners make every effort to meet the delivery times provided, please note that your order size and location may affect the delivery speed.
Please allow up to 15 business days for all deliveries in case of delays. For non-fragile deliveries to rural and regional areas, please allow up to 12 business days from dispatch.
| Delivery Type | Melbourne (Metro) | Sydney & Adelaide (Metro) | Brisbane & Tasmania (Metro) | Perth (Metro) | Darwin & Northern Territory |
|---|---|---|---|---|---|
| Small Orders & Non-Fragile Items | 1-5 Business days | 2-6 Business days | 3-7 Business days | 5-9 Business days | N/A |
| Large Orders & Fragile Items | Booked based on carrier availability | 6-15 Business days | 6-15 Business days | 14-20 Business days | Operate on a case-by-case basis |
Delivery Information
We require an Australian street or residential address for all deliveries as our delivery partners cannot deliver to a PO Box or parcel locker. Standard delivery services are strictly to the ground floor. If you require extra services such as above ground floor via stairs or lift, assembly, and/or rubbish removal, please get in touch with our team.
Standard delivery services by our delivery partners are strictly to ground floor and/or front door. These services do not include:
Above ground floor delivery via stairs or lift
Product assembly or unboxing
Removing packaging or product wrapping
Removal of old furniture or décor items
Customers may be required to organise assistance from another person to take furniture from the ground floor, or from the front door and inside the premises. It is the sole responsibility of the customer to ensure that the packaged product(s) will fit through doorways and/or elevators before placing your order. Box dimensions can be found on each product listing on our website.
Once an external carrier is booked, customers will receive an email confirmation with further instructions regarding the carrier and further instructions. Courier costs include full insurance for product(s) that are lost or damaged during transit.